Maintenance 101
This e-learning sample is a 20-minute course explaining how to use XPO’s Shop Maintenance network to save money when repairing and maintaining XPO vehicles and
Service Center Freight Security
This e-learning sample is the third section of a five-section course on service center freight security. This section focuses on securing freight while it is
Yard Management
This five-minute video explains a process change necessitated by a change in software functionality. It looks at how the process is done today, how it
Intersections TV User Guide
This 13-minute video explains how to use the Appspace application to create locally relevant content for display on XPO service center televisions, known as Intersections
Introduction to Metric and Event Data
This 3-minute video introduces the concepts of metric timeslice data and event data, and explains where to find each data type in the New Relic
Documentation Pre-Review Checklist
A four-page checklist designed to help ensure documents were free of basic issues before sending for review. Documentation Pre-Review Checklist (pdf)
Health IT Curriculum Resources for Educators
As part of my work for Oregon Health and Science University, I was responsible for coordinating with faculty and staff to update Components 1, 4,
Online Help
This 9-page sample explains how to use the Find Account feature in a proprietary software product.
Needs Assessment Survey
This 2-page needs assessment gathers information on how employees were utilizing Microsoft Word in preparation for a mass software upgrade.
Panasonic DMC-FS3 Camera Quick Reference Card QRC
This 2-page QRC explains the features of the camera, provides how-to information, and gives troubleshooting guidance.
E-Learning Script
This 9-page script details the visuals and voiceover used in an e-learning course.
Intra-Team Process Instruction
This 12-page moderator guide details all the process tasks to be completed before, during, and after virtual instructor-led training.
Course Evaluation
This 2-page form was used to evaluate in-person instructor-led training courses.
Training Plan
This 13-page training plan provides essential project information, a tentative project schedule, and lesson descriptions necessary to orient stakeholders to the project.